Delete account and data

By email

Send an email to contact@infin8.world with the subject “Delete account” and state the email address your PlanBee account is registered with. The request must be sent from that same email address so that we can verify you are the account holder.

contact@infin8.world

We confirm receipt within 7 days and complete the deletion within 30 days of that confirmation. The process is free of charge and can be withdrawn at any time before it is carried out.

When your account is deleted, we permanently and irreversibly remove all personal data associated with it:

• Account data: email address, username, password hash and account settings
• Agent and session data: agent sessions you created, tasks, progress data and status history
• Content: messages between your agents, transcripts, notes and project assignments
• Device and access data: registered devices, API tokens and push notification identifiers
• Usage data: stored usage and rate-limit statistics for your account

After deletion, personal data remains only where retention is technically or legally required:

• Encrypted backups: overwritten automatically on a rotating schedule and containing your data for no longer than 30 days after deletion. Within that window they are restored only in the event of a disaster.
• Server logs: technical access logs with truncated IP addresses are deleted automatically after no more than 14 days.
• Statutory retention: if paid services were billed via your account, the corresponding invoice data is retained for the statutory retention period (generally 10 years). It is used solely to meet that obligation and is otherwise blocked from processing.

You can also request deletion of individual content without giving up your account — for example single agent sessions, transcripts or message histories. Write to the address above and describe which data should be removed. Your account and all other content remain intact in that case.

Independently of deletion, the GDPR grants you the right to access, rectification, restriction of processing, data portability and objection. Details and the contact data of the controller can be found in our privacy policy.

Read the privacy policy